PETALING JAYA: Toll concessionnaires have been asked to cut queuing time for motorists to pay toll as part of their key performance index, said Works Minister Datuk Shaziman Abu Mansor.
He said motorists currently had to wait up to 40 minutes in long lines before they were able to pass through toll plazas.
He urged the companies to find ways to shorten the waiting time to less than 15 minutes.
“The shortened time will greatly benefit motorists especially during peak hours and for the coming Ramadan month where more vehicles will be on the road,” Shaziman said after launching the PLUSMiles card “RM1 For 1 Reward Point” programme at the Sungai Buloh overhead bridge restaurant yesterday.
He also urged electronic toll payment provider Rangkaian Segar, which operates the Touch ‘n Go and SmartTag, to work together with banks.
The move is to enable road users to reload their Touch ‘n Go credit through banking facilities without having to line up at toll payment counters.
Asked whether additional toll rate discounts would be given for motorists for the coming Hari Raya, Shaziman said the Government had already provided sufficient discounts.
“We are already forking out about RM63mil every year to provide the 20% discount for frequent highway users using electronic toll payment.”
Shaziman also urged the companies to maintain good service in rest areas and to always ensure they were clean and safe.
“Highway users today do not only want a shorter route to their destination but also expect the facilities to be in good condition,” he said.
Under the PLUSMiles card “RM1 For 1 Reward Point” programme, users of the PLUS, ELITE and BKE highways will be rewarded with one point for every RM1 spent on toll payments.
Accumulated points can then be redeemed for toll rebates.
PLUSMiles cardholders who spend more than RM200 a month for toll on PLUS and ELITE highways will also enjoy a 5% toll rebate.
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