Motorists want quality service with new motor insurance premium framework
PETALING JAYA: The implementation of the new motor insurance premium framework next year should result in a higher quality of service.
Federation of Malaysian Consumers Association (Fomca) chief executive officer Datuk Paul Selva Raj said the revision would only be justifiable if a person who pays more gets better service.
“It is often a hassle for motorists when it comes to filing claims. Therefore quality services such as faster processing and shorter waiting time are important,” he said.
Selva Raj added that the premium paid by motorists should have a direct relationship with the quality of service they get under the new framework.
Bar Council president Ragunath Kesavan said the revision on the current framework was long overdue. He believed that the premiums would not have a big impact on motorists as the increase would be gradual.
Ragunath described Bank Negara’s move to form a joint working committee with key stakeholders such as the police, hospitals, consumer groups and the judiciary, when discussing the implementation of the proposed framework as positive.
Insurance firm senior manager KC Wee, 45, who maintains three cars for his family’s use, said there should not be any drastic increase for other types of premiums just because the third-party insurance was not profitable.
“The current framework is obsolete but careful adjustments should be done so that a win-win situation can be worked out to protect the interests of both motorists and insurance companies,” he said.
Businessman Zairi Yasak, 32, described his experience of making an insurance claim for his three-year-old Proton Persona last month as “time consuming.”
“The workshop owners told me that they needed more than two weeks as the adjuster had to inspect my car before they can file for a claim and get approval for it,” he said.
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