PETALING JAYA: Major bus operator Konsortium Transnasional Bhd (KTB) has suffered a 30% drop in ticket sales since moving into the Integrated Transport Terminal-Bandar Tasik Selatan (ITT-BTS) slightly over a month ago.
KTB human resources and corporate services head Abdul Samad Kamari said bus operators who used their own ticketing systems were getting just the “leftover customers”.
“Due to the poor location of our counters which are placed separately from the ITT-BTS counters, our sales have dropped significantly,” he said.
He said ITT-BTS' action in opening all 20 of its counters on weekends had further affected business as fewer customers would go to the other counters at the back of the terminal.
“We have proposed that KTB be allowed to operate a few counters in front. We can even build our own counters next to the executive lounge at our own cost,” he said, adding that it simply was not feasible to abandon its RM7mil e-ticketing system to adopt the central ticketing system.
Abdul Samad said KTB had written to the Land Public Transport Commission (SPAD) on the issue but had yet to see any development.
“We have been told the issue is under consideration,” he said, adding that SPAD had not shown any commitment to resolve the problem.
SPAD chairman Tan Sri Syed Hamid Albar when contacted said the location of counters for operators using individual ticketing systems had been mutually agreed by all parties.
“After discussing with the terminal and bus operators, they all agreed that counters should be built at the discussed location at ITT-BTS' cost,” he said.
Syed Hamid said bus operators should try to find ways to improve or promote their business rather than sulk about losing business.
“The building of separate counters was the result of discussions and not something that was imposed on them,” he said, adding that the initial plans for the bus terminal had been designed for a central ticketing system.
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