KUALA LUMPUR: The Commercial Vehicle Licensing Board (CVLB) has reactivated its hotline complaint system at 1-800-88-9600 and mySMS 15888.
The old system, via the same hotline number and SMS 39900, was scrapped in April following the abolition of the Entrepreneur and Cooperative Develop-ment Ministry.
The complaint system is not window dressing, said Minister in the Prime Minister’s Department Datuk Seri Mohd Nazri Abdul Aziz.
According to the figures given by the minister, the percentage of complaints solved saw an increase in the last two years, with 58% of the 2,056 complaints lodged (to date) solved.
“It shows that the board has done its job in carrying out investigations on the complaints,” he said, adding that action was taken against vehicle owners who flouted the law.
“The majority of the unsolved cases are crank calls, or cases that fall under the jurisdiction of other departments like the Road Transport Department, the police and the Department of Environment.
“We need to change the people’s perception; hence we are reactivating the system,” he told a press conference after the relaunch at Puspakom Wangsa Maju yesterday.
He urged complainants to provide complete and accurate details, including vehicle registration number, location and time.
Meanwhile, Nazri said it was normal to find long queues at centres offering meter calibration services.
“There is no need to make a big issue out of it. There are 30,000 taxies in peninsular Malaysia. Half that number have already had their meters calibrated, and there are still four months to go,” he said.
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