JOHOR BARU: The Road Transport Department (JPJ) requires certain people to take multiple queue numbers to prevent chaos, said state JPJ director Rosli Ramli.
In most instances, those required to take multiple numbers are those who have been blacklisted, he told The Star at the JPJ headquarters here yesterday.
“Most of the time these cases need three numbers as they must queue up at the blacklist counter before they get to the investigations counter. Once they are finished at the investigations counter, they would need to take another number to pay their compound fine,” he explained.
“Eight counters are open daily – two counters for summonses, two blacklist counters, one police case counter, one investigation counter and two prosecution counters.”
Rosli, who was responding to a report on Jan 21, said that lines at these counters were minimal and most people would not have to wait for more than 10 minutes to complete their transactions.
He said people needing to check their blacklist records could also do so at the customer service counters without taking a number.
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