SYARIKAT Mengurus Air Banjir & Terowong Sdn Bhd has launched its SMART Helpline as part of its customer support service to provide information and assistance to motorists using the SMART Highway.
The SMART Helpline 1-300-88-7188 is a 24-hour service manned by the SMART
Motorway Control Centre has the benefit of real-time surveillance and telephone communication with motorists while they are driving inside the motorway tunnel.
This enables the control centre to alert the SMART patrol team into action immediately upon receiving a complaint or report of emergencies by motorists while in the tunnel.
“We hope the SMART Helpline will help improve our services to motorists, as we want motorists to find SMART convenient and user-friendly,” said the Operations general manager Mohd Fuad Kamal Ariffin.
According to Fuad, motorists just have to call the SMART Helpline if they face any form of difficulty or emergencies.
“All they need to do is to park by the emergency lane and call the Helpline, without even having to come out of their cars. Or they can walk to any one of our SOS phones located in the cross passages or emergency exits. These exits are at 250m intervals along the entire motorway tunnel.”
Fuad said an observation made by the SMART Control Centre since its opening on May 14 was that motorists speed in the tunnel.
He said this was extremely dangerous to the driver and to other motorists as well and appealed that motorists keep to the 60kph speed limit.
He said information on the use of facilities at the motorway would be disseminated through leaflets and the media from time to time and reminded motorists to take heed of traffic information via messages relayed on VMS (Variable Message Signs).
There are five units of VMS on the Kuala Lumpur bound route and four units of VMS on the Petaling Jaya route.
For more information, please call Wan Azhar Wan Yeop at 9284 9088 or e-mail firstname.lastname@example.org
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